Delivery Information

UK Mainland Standard Delivery - FREE
All goods are delivered FREE OF CHARGE within the UK mainland, excluding more remote Scottish regions and offshore areas.

Non UK Mainland Delivery
We do ship to Scottish Highlands & Islands, Channel Islands, Isle of Man, Isles of Scilly & Isle of Wight. Charges are £25 per item (maximum parcel length 1.5 metres). For oversize items, please contact us by email to and we will obtain a quote for the cost of carriage for your consideration

International Delivery
We do not currently offer International shipping.

Estimated Delivery Time
Typically UK mainland deliveries are made within 5-7 working days, subject to items ordered being in stock with ourselves or our suppliers at the time of purchase. If your order cannot be delivered within this period for any reason we will contact you by email to advise you and give you the option to cancel your order without any penalty. We will not be obliged to offer any additional compensation if the goods are not available for delivery within this timeframe.

We will keep you informed of progress of your order by email.

All our rugs are delivered via a professional courier service. Our standard free UK mainland deliveries usually take place Monday to Friday between 8am and 6pm. Please note this is an estimate and is non contractual. We are unable to specify a delivery timeslot on standard deliveries.

Please email us at if you have specific delivery requirements or any questions regarding delivery.

Please ensure someone is available to receive your order at the address you have nominated as the delivery address (e.g. home address, work address, friend’s/family member’s address, etc). Once goods have been dispatched, we are unable to change the delivery address.

A signature is usually required by couriers as proof of delivery.

N.B. Packaging must be inspected at the point of delivery. If the packaging is damaged in any way, please do not accept delivery of the goods or sign for the goods. Advise the courier that, as the packaging is damaged, goods should be returned to sender. On receipt of returned goods from the courier, a replacement order will be dispatched.

As we are reliant on couriers fulfilling the delivery, we cannot be held responsible for any error on their part. On the rare occasion there is an issue, please contact us and we will do our best to resolve this.

You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.

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