We offer a 7 day satisfaction guarantee on all standard stock items.
If you are not entirely satisfied with your purchase, you may return the item to us for a full refund, providing you let us know within 7 working days of delivery and ensure we receive the item back from you, in the same condition it was sent, within 14 working days of the date of delivery to you.
Please email us at firstname.lastname@example.org within 7 working days of the date of delivery to advise us of the item you wish to return.
You can either:
- Arrange to return the item(s) to us via a carrier of your choice OR
- Ask us to collect the item(s) from you using our courier service (N.B. Size restrictions may apply). If you wish to consider this option, please contact us by email at email@example.com and we will obtain a quote for the cost of carriage for your consideration. Please note the full cost of collection will be deducted from the amount refunded to you.
N.B. We strongly recommend that customers use a tracked and insured service for any item they are returning to us to cover any eventuality.
If you wish to order an alternative item, please do so in the usual manner via our website.
When returning goods, you must ensure they are SATISFACTORILY WRAPPED IN WATERPROOF PACKING, preferably the ORIGINAL DELIVERY PACKAGING (Please do not use thin plastic wrapping such as bin liners). No refund will be issued if goods are badly wrapped and are soiled or damaged when in transit.
The usual return address is:
Rugs Direct 2U C/O Carpets Direct 2U Ltd
29 High Street, Pelsall, Walsall WS3 4LX
Provided the rug is received by us within 14 working days from the date of delivery and it is returned in the same condition as it was sent, we will issue you with a refund of the purchase price of the rug, minus collection costs if using our courier service.
No refund will be issued for goods received back after 14 working days from the day it was delivered. The rug will still be classed as your property and we will keep the rug at our premises for you to collect (in person or by courier) for a period of 1 month. If a rug is returned to us used, damaged or dirty, no refund will be issued. The rug will still be classed as your property and we will keep the rug at our premises for you to collect (in person or by courier) for a period of 1 month.
Please refer to our Terms & Conditions for instructions re return of faulty goods.