UK Mainland Standard Delivery - FREE
All goods are delivered FREE OF CHARGE within the UK mainland, excluding more remote Scottish regions and offshore areas.
Non UK Mainland Delivery
We do ship to Scottish Highlands & Islands, Channel Islands, Isle of Man, Isles of Scilly & Isle of Wight. Charges are £25 per item (maximum parcel length 1.5 metres). For oversize items, please contact us by email to email@example.com and we will obtain a quote for the cost of carriage for your consideration.
We do not currently offer International shipping.
Estimated Delivery Time
Typically UK mainland deliveries are made within 5-7 working days, subject to items ordered being in stock with ourselves or our suppliers at the time of purchase. If your order cannot be delivered within this period for any reason we will contact you by email to advise you and give you the option to cancel your order without any penalty. We will not be obliged to offer any additional compensation if the goods are not available for delivery within this timeframe.
We will keep you informed of progress of your order by email.
All our rugs are delivered via a professional courier service. Our standard free UK mainland deliveries usually take place Monday to Friday between 8am and 6pm. Please note this is an estimate and is non contractual. We are unable to specify a delivery timeslot on standard deliveries.
Please email us at firstname.lastname@example.org if you have specific delivery requirements or any questions regarding delivery.
Please ensure someone is available to receive your order at the address you have nominated as the delivery address (e.g. home address, work address, friend’s/family member’s address, etc). Once goods have been dispatched, we are unable to change the delivery address.
A signature is usually required by couriers as proof of delivery.
N.B. Packaging must be inspected at the point of delivery. If the packaging is damaged in any way, please do not accept delivery of the goods or sign for the goods. Advise the courier that, as the packaging is damaged, goods should be returned to sender. On receipt of returned goods from the courier, a replacement order will be dispatched.
As we are reliant on couriers fulfilling the delivery, we cannot be held responsible for any error on their part. On the rare occasion there is an issue, please contact us and we will do our best to resolve this.
You will become the owner of the goods you have ordered when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
We offer a 7 day satisfaction guarantee on all standard stock items.
If you are not entirely satisfied with your purchase, you may return the item to us for a full refund, providing you let us know within 7 working days of delivery and ensure we receive the item back from you, in the same condition it was sent, within 14 working days of the date of delivery to you.
Please email us at email@example.com within 7 working days of the date of delivery to advise us of the item you wish to return.
You can either:
- Arrange to return the item(s) to us via a carrier of your choice OR
- Ask us to collect the item(s) from you using our courier service (N.B. Size restrictions may apply). If you wish to consider this option, please contact us by email at firstname.lastname@example.org and we will obtain a quote for the cost of carriage for your consideration. Please note the full cost of collection will be deducted from the amount refunded to you.
N.B. We strongly recommend that customers use a tracked and insured service for any item they are returning to us to cover any eventuality.
If you wish to order an alternative item, please do so in the usual manner via our website
When returning goods, you must ensure they are SATISFACTORILY WRAPPED IN WATERPROOF PACKING, preferably the ORIGINAL DELIVERY PACKAGING (Please do not use thin plastic wrapping such as bin liners). No refund will be issued if goods are badly wrapped and are soiled or damaged when in transit.
The usual return address is:
Rugs Direct 2U
C/O Carpets Direct 2U Ltd
29 High Street
Provided the rug is received by us within 14 working days from the date of delivery and it is returned in the same condition as it was sent, we will issue you with a refund of the purchase price of the rug, minus collection costs if using our courier service.
No refund will be issued for goods received back after 14 working days from the day it was delivered. The rug will still be classed as your property and we will keep the rug at our premises for you to collect (in person or by courier) for a period of 1 month. If a rug is returned to us used, damaged or dirty, no refund will be issued. The rug will still be classed as your property and we will keep the rug at our premises for you to collect (in person or by courier) for a period of 1 month.
Please refer to our Terms & Conditions for instructions re return of faulty goods.