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Returns Policy

We offer a 7 day satisfaction guarantee on all standard stock items.

If you are not entirely satisfied with your purchase, you may return the item to us for a full refund,

    providing you let us know within 7 working days of delivery and ensure we receive the item back from you, in the same condition it was sent, within 14 working days of the date of delivery to you.

Please email us at info@rugsdirect2u.co.uk within 7 working days of the date of delivery to advise us of the item you wish to return.

Please note that you are responsible for meeting the cost of the return carriage.

You can either:

  • Arrange to return the item(s) to us via a carrier of your choice or
  • Ask us to collect the item(s) from you using our courier service (N.B. Size restrictions apply for Third Party Collections - Maximum length 1.5metres). If you wish to consider this option, please contact us by email on info@rugsdirect2u.co.uk and we will obtain a quote for the cost of carriage from our couriers for your consideration. Please note the full cost of collection will be deducted from the amount refunded to you.
  • N.B. We strongly recommend that customers insure any item they are returning to us to cover any eventuality.

    If you wish to order an alternative item, please do so in the usual manner via our website.

    Return Instructions
    When returning goods, you must ensure they are SATISFACTORILY WRAPPED IN WATERPROOF PACKING, preferably the ORIGINAL DELIVERY PACKAGING using the spare cable tie provided (do not use thin plastic wrapping such as bin liners). No refund will be issued if goods are badly wrapped and are soiled or damaged when in transit.

    The return address is:
    Rugs Direct 2U
    C/O Carpets Direct 2U Ltd
    29 High Street
    Pelsall
    Walsall
    WS3 4LX

    Provided the rug is received by us within 14 working days from the date of delivery and it is returned in the same condition as it was sent, we will issue you with a refund of the purchase price of the rug, minus collection costs if using our courier service.

    No refund will be issued for goods received back after 14 working days from the day it was delivered. The rug will still be classed as your property and we will keep the rug at our premises for you to collect (in person or by courier) for a period of 1 month. If a rug is returned to us used, damaged or dirty, no refund will be issued. The rug will still be classed as your property and we will keep the rug at our premises for you to collect (in person or by courier) for a period of 1 month.